Returns & Exchanges

At Cou Cou Intimates, we want you to feel confident in your layers, which is why we offer a 30-day window for returns and exchanges on all unworn items in their original packaging. Please note that for hygiene reasons, intimates must be returned with all tags attached and shows no signs of wear.

Return Process

• 1.
  Initiate Your Request

  Visit our online Returns Portal and enter your order number and zip code to select the items you wish to send back.

• 2.
  Prepare the Package

  Place the items in their original compostable packaging and include the packing slip provided in your digital return confirmation.

• 3.
  Print and Ship

  Download your prepaid shipping label, attach it securely to your parcel, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned garments, we will process your refund or exchange within 5-7 business days.